Eligibility for Returns

1. [If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on Help Gate website. Return request must be raised within 14 days for the items]

1.The product must be unused, unworn, unwashed and without any flaws. For fashion products, products may be tried on to see if the item fits. This will still be considered as unworn.

2.The product must include the original tags, user manuals, warranty cards, freebies, invoice and accessories.

3.The product must be returned in the original and undamaged manufacturer's packaging/box. If the product was delivered in Help Gate packaging/box, the same packaging/box should be returned. Do not put tape or stickers directly on the manufacturer's packaging / box.

4.If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund.[Note: If your return request has been rejected, the item will be delivered back to you between 6-8 days. Item will be sent to scrap after three (3) failed delivery attempts and no refund will be given.]